Marco's Story

Twenty-one-year-old Marco has faced ongoing challenges in keeping his personal belongings in his possession, including vital items like his identification and bank card. With HELP’s support, he was taken to a nearby bank to replace his bank card.

Upon arrival, the bank manager was informed of Marco's situation and was empathetic to his challenges. She arranged for a note to be added to his file, allowing him to replace his bank card without ID if needed in the future. She also made herself available as a point of contact in case of any confusion or hesitation from the front desk staff.

This interaction was impactful, allowing Marco to regain a sense of autonomy. It significantly empowered him by providing an easier and more self-sufficient way to manage his banking needs, reducing his dependence on support workers. By recognizing and adapting to his unique circumstances, the bank created a path for him to complete tasks that he would otherwise struggle to do on his own due to difficulty in safeguarding personal belongings.