While doing proactive patrolling, HELP was approached by Mary, who was seeking assistance fleeing from her abusive partner. Mary was in search of a domestic violence shelter that could also accommodate her teenage daughter and dog. Mary had also been recently robbed and had faced difficulties replacing her ID and bank card. The HELP team was able to provide Mary with information on the Navigation Centre to assist with ID replacement as well as information on an emergency shelter, Jessie’s...

DMU (Detainee Management Unit) HELP met with Lucas, who is living with learning disabilities combined with ODD, ADHD, bipolar disorder & schizophrenia. As a result, Lucas finds it incredibly difficult to navigate support systems or even ask for help. Frustrated, exhausted, and isolated, Lucas explained how he lost contact with his mother, who resides in Nova Scotia. HELP was able to connect with Lucas’ father, who unfortunately didn’t have Lucas’ mother’s phone number but had an email address...

Camped beside the Grant MacEwan transit station, HELP met Emily while doing proactive community support. Spending her days at the Stanley Milner library, then passing through Grant MacEwan, and finally camping outside the Grant MacEwan transit station once all the public facilities are closed, Emily was able to inform the HELP team of her whereabouts to stay connected.  Hesitant to access shelter spaces, Emily declined HELP’s offer to assist her in securing a bed at a shelter. While HELP’s...